Carding — the underground business of stealing, selling and swiping stolen payment card data — has long been the dominion of Russia-based hackers. Happily, the broad deployment of more secure chip-based payment cards in the United States has weakened the carding market. But a flurry of innovation from cybercrime groups in China is breathing new life into the carding industry, by turning phished card data into mobile wallets that can be used online and at main street stores.

If you own a mobile phone, the chances are excellent that at some point in the past two years it has received at least one phishing message that spoofs the U.S. Postal Service to supposedly collect some outstanding delivery fee, or an SMS that pretends to be a local toll road operator warning of a delinquent toll fee.

These messages are being sent through sophisticated phishing kits sold by several cybercriminals based in mainland China. And they are not traditional SMS phishing or “smishing” messages, as they bypass the mobile networks entirely. Rather, the missives are sent through the Apple iMessage service and through RCS, the functionally equivalent technology on Google phones.

People who enter their payment card data at one of these sites will be told their financial institution needs to verify the small transaction by sending a one-time passcode to the customer’s mobile device. In reality, that code will be sent by the victim’s financial institution to verify that the user indeed wishes to link their card information to a mobile wallet.

If the victim then provides that one-time code, the phishers will link the card data to a new mobile wallet from Apple or Google, loading the wallet onto a mobile phone that the scammers control.

CARDING REINVENTED

Ford Merrill works in security research at SecAlliance, a CSIS Security Group company. Merrill has been studying the evolution of several China-based smishing gangs, and found that most of them feature helpful and informative video tutorials in their sales accounts on Telegram. Those videos show the thieves are loading multiple stolen digital wallets on a single mobile device, and then selling those phones in bulk for hundreds of dollars apiece.

“Who says carding is dead?,” said Merrill, who presented about his findings at the M3AAWG security conference in Lisbon earlier today. “This is the best mag stripe cloning device ever. This threat actor is saying you need to buy at least 10 phones, and they’ll air ship them to you.”

One promotional video shows stacks of milk crates stuffed full of phones for sale. A closer inspection reveals that each phone is affixed with a handwritten notation that typically references the date its mobile wallets were added, the number of wallets on the device, and the initials of the seller.

Merrill said one common way criminal groups in China are cashing out with these stolen mobile wallets involves setting up fake e-commerce businesses on Stripe or Zelle and running transactions through those entities — often for amounts totaling between $100 and $500.

Merrill said that when these phishing groups first began operating in earnest two years ago, they would wait between 60 to 90 days before selling the phones or using them for fraud. But these days that waiting period is more like just seven to ten days, he said.

“When they first installed this, the actors were very patient,” he said. “Nowadays, they only wait like 10 days before [the wallets] are hit hard and fast.”

GHOST TAP

Criminals also can cash out mobile wallets by obtaining real point-of-sale terminals and using tap-to-pay on phone after phone. But they also offer a more cutting-edge mobile fraud technology: Merrill found that at least one of the Chinese phishing groups sells an Android app called “ZNFC” that can relay a valid NFC transaction to anywhere in the world. The user simply waves their phone at a local payment terminal that accepts Apple or Google pay, and the app relays an NFC transaction over the Internet from a phone in China.

“The software can work from anywhere in the world,” Merrill said. “These guys provide the software for $500 a month, and it can relay both NFC enabled tap-to-pay as well as any digital wallet. The even have 24-hour support.”

The rise of so-called “ghost tap” mobile software was first documented in November 2024 by security experts at ThreatFabric. Andy Chandler, the company’s chief commercial officer, said their researchers have since identified a number of criminal groups from different regions of the world latching on to this scheme.

Chandler said those include organized crime gangs in Europe that are using similar mobile wallet and NFC attacks to take money out of ATMs made to work with smartphones.

“No one is talking about it, but we’re now seeing ten different methodologies using the same modus operandi, and none of them are doing it the same,” Chandler said. “This is much bigger than the banks are prepared to say.”

A November 2024 story in the Singapore daily The Straits Times reported authorities there arrested three foreign men who were recruited in their home countries via social messaging platforms, and given ghost tap apps with which to purchase expensive items from retailers, including mobile phones, jewelry, and gold bars.

“Since Nov 4, at least 10 victims who had fallen for e-commerce scams have reported unauthorised transactions totaling more than $100,000 on their credit cards for purchases such as electronic products, like iPhones and chargers, and jewelry in Singapore,” The Straits Times wrote, noting that in another case with a similar modus operandi, the police arrested a Malaysian man and woman on Nov 8.

ADVANCED PHISHING TECHNIQUES

According to Merrill, the phishing pages that spoof the USPS and various toll road operators are powered by several innovations designed to maximize the extraction of victim data.

For example, a would-be smishing victim might enter their personal and financial information, but then decide the whole thing is scam before actually submitting the data. In this case, anything typed into the data fields of the phishing page will be captured in real time, regardless of whether the visitor actually clicks the “submit” button.

Merrill said people who submit payment card data to these phishing sites often are then told their card can’t be processed, and urged to use a different card. This technique, he said, sometimes allows the phishers to steal more than one mobile wallet per victim.

Many phishing websites expose victim data by storing the stolen information directly on the phishing domain. But Merrill said these Chinese phishing kits will forward all victim data to a back-end database operated by the phishing kit vendors. That way, even when the smishing sites get taken down for fraud, the stolen data is still safe and secure.

Another important innovation is the use of mass-created Apple and Google user accounts through which these phishers send their spam messages. One of the Chinese phishing groups posted images on their Telegram sales channels showing how these robot Apple and Google accounts are loaded onto Apple and Google phones, and arranged snugly next to each other in an expansive, multi-tiered rack that sits directly in front of the phishing service operator.

In other words, the smishing websites are powered by real human operators as long as new messages are being sent. Merrill said the criminals appear to send only a few dozen messages at a time, likely because completing the scam takes manual work by the human operators in China. After all, most one-time codes used for mobile wallet provisioning are generally only good for a few minutes before they expire.

Notably, none of the phishing sites spoofing the toll operators or postal services will load in a regular Web browser; they will only render if they detect that a visitor is coming from a mobile device.

“One of the reasons they want you to be on a mobile device is they want you to be on the same device that is going to receive the one-time code,” Merrill said. “They also want to minimize the chances you will leave. And if they want to get that mobile tokenization and grab your one-time code, they need a live operator.”

Merrill found the Chinese phishing kits feature another innovation that makes it simple for customers to turn stolen card details into a mobile wallet: They programmatically take the card data supplied by the phishing victim and convert it into a digital image of a real payment card that matches that victim’s financial institution. That way, attempting to enroll a stolen card into Apple Pay, for example, becomes as easy as scanning the fabricated card image with an iPhone.

“The phone isn’t smart enough to know whether it’s a real card or just an image,” Merrill said. “So it scans the card into Apple Pay, which says okay we need to verify that you’re the owner of the card by sending a one-time code.”

PROFITS

How profitable are these mobile phishing kits? The best guess so far comes from data gathered by other security researchers who’ve been tracking these advanced Chinese phishing vendors.

In August 2023, the security firm Resecurity discovered a vulnerability in one popular Chinese phish kit vendor’s platform that exposed the personal and financial data of phishing victims. Resecurity dubbed the group the Smishing Triad, and found the gang had harvested 108,044 payment cards across 31 phishing domains (3,485 cards per domain).

In August 2024, security researcher Grant Smith gave a presentation at the DEFCON security conference about tracking down the Smishing Triad after scammers spoofing the U.S. Postal Service duped his wife. By identifying a different vulnerability in the gang’s phishing kit, Smith said he was able to see that people entered 438,669 unique credit cards in 1,133 phishing domains (387 cards per domain).

Based on his research, Merrill said it’s reasonable to expect between $100 and $500 in losses on each card that is turned into a mobile wallet. Merrill said they observed nearly 33,000 unique domains tied to these Chinese smishing groups during the year between the publication of Resecurity’s research and Smith’s DEFCON talk.

Using a median number of 1,935 cards per domain and a conservative loss of $250 per card, that comes out to about $15 billion in fraudulent charges over a year.

Merrill was reluctant to say whether he’d identified additional security vulnerabilities in any of the phishing kits sold by the Chinese groups, noting that the phishers quickly fixed the vulnerabilities that were detailed publicly by Resecurity and Smith.

FIGHTING BACK

Adoption of touchless payments took off in the United States after the Coronavirus pandemic emerged, and many financial institutions in the United States were eager to make it simple for customers to link payment cards to mobile wallets. Thus, the authentication requirement for doing so defaulted to sending the customer a one-time code via SMS.

Experts say the continued reliance on one-time codes for onboarding mobile wallets has fostered this new wave of carding. KrebsOnSecurity interviewed a security executive from a large European financial institution who spoke on condition of anonymity because they were not authorized to speak to the press.

That expert said the lag between the phishing of victim card data and its eventual use for fraud has left many financial institutions struggling to correlate the causes of their losses.

“That’s part of why the industry as a whole has been caught by surprise,” the expert said. “A lot of people are asking, how this is possible now that we’ve tokenized a plaintext process. We’ve never seen the volume of sending and people responding that we’re seeing with these phishers.”

To improve the security of digital wallet provisioning, some banks in Europe and Asia require customers to log in to the bank’s mobile app before they can link a digital wallet to their device.

Addressing the ghost tap threat may require updates to contactless payment terminals, to better identify NFC transactions that are being relayed from another device. But experts say it’s unrealistic to expect retailers will be eager to replace existing payment terminals before their expected lifespans expire.

And of course Apple and Google have an increased role to play as well, given that their accounts are being created en masse and used to blast out these smishing messages. Both companies could easily tell which of their devices suddenly have 7-10 different mobile wallets added from 7-10 different people around the world. They could also recommend that financial institutions use more secure authentication methods for mobile wallet provisioning.

Neither Apple nor Google responded to requests for comment on this story.

In an effort to blend in and make their malicious traffic tougher to block, hosting firms catering to cybercriminals in China and Russia increasingly are funneling their operations through major U.S. cloud providers. Research published this week on one such outfit — a sprawling network tied to Chinese organized crime gangs and aptly named “Funnull” — highlights a persistent whac-a-mole problem facing cloud services.

In October 2024, the security firm Silent Push published a lengthy analysis of how Amazon AWS and Microsoft Azure were providing services to Funnull, a two-year-old Chinese content delivery network that hosts a wide variety of fake trading apps, pig butchering scams, gambling websites, and retail phishing pages.

Funnull made headlines last summer after it acquired the domain name polyfill[.]io, previously the home of a widely-used open source code library that allowed older browsers to handle advanced functions that weren’t natively supported. There were still tens of thousands of legitimate domains linking to the Polyfill domain at the time of its acquisition, and Funnull soon after conducted a supply-chain attack that redirected visitors to malicious sites.

Silent Push’s October 2024 report found a vast number of domains hosted via Funnull promoting gambling sites that bear the logo of the Suncity Group, a Chinese entity named in a 2024 UN report (PDF) for laundering millions of dollars for the North Korean Lazarus Group.

In 2023, Suncity’s CEO was sentenced to 18 years in prison on charges of fraud, illegal gambling, and “triad offenses,” i.e. working with Chinese transnational organized crime syndicates. Suncity is alleged to have built an underground banking system that laundered billions of dollars for criminals.

It is likely the gambling sites coming through Funnull are abusing top casino brands as part of their money laundering schemes. In reporting on Silent Push’s October report, TechCrunch obtained a comment from Bwin, one of the casinos being advertised en masse through Funnull, and Bwin said those websites did not belong to them.

Gambling is illegal in China except in Macau, a special administrative region of China. Silent Push researchers say Funnull may be helping online gamblers in China evade the Communist party’s “Great Firewall,” which blocks access to gambling destinations.

Silent Push’s Zach Edwards said that upon revisiting Funnull’s infrastructure again this month, they found dozens of the same Amazon and Microsoft cloud Internet addresses still forwarding Funnull traffic through a dizzying chain of auto-generated domain names before redirecting malicious or phishous websites.

Edwards said Funnull is a textbook example of an increasing trend Silent Push calls “infrastructure laundering,” wherein crooks selling cybercrime services will relay some or all of their malicious traffic through U.S. cloud providers.

“It’s crucial for global hosting companies based in the West to wake up to the fact that extremely low quality and suspicious web hosts based out of China are deliberately renting IP space from multiple companies and then mapping those IPs to their criminal client websites,” Edwards told KrebsOnSecurity. “We need these major hosts to create internal policies so that if they are renting IP space to one entity, who further rents it to host numerous criminal websites, all of those IPs should be reclaimed and the CDN who purchased them should be banned from future IP rentals or purchases.”

Reached for comment, Amazon referred this reporter to a statement Silent Push included in a report released today. Amazon said AWS was already aware of the Funnull addresses tracked by Silent Push, and that it had suspended all known accounts linked to the activity.

Amazon said that contrary to implications in the Silent Push report, it has every reason to aggressively police its network against this activity, noting the accounts tied to Funnull used “fraudulent methods to temporarily acquire infrastructure, for which it never pays. Thus, AWS incurs damages as a result of the abusive activity.”

“When AWS’s automated or manual systems detect potential abuse, or when we receive reports of potential abuse, we act quickly to investigate and take action to stop any prohibited activity,” Amazon’s statement continues. “In the event anyone suspects that AWS resources are being used for abusive activity, we encourage them to report it to AWS Trust & Safety using the report abuse form. In this case, the authors of the report never notified AWS of the findings of their research via our easy-to-find security and abuse reporting channels. Instead, AWS first learned of their research from a journalist to whom the researchers had provided a draft.”

Microsoft likewise said it takes such abuse seriously, and encouraged others to report suspicious activity found on its network.

“We are committed to protecting our customers against this kind of activity and actively enforce acceptable use policies when violations are detected,” Microsoft said in a written statement. “We encourage reporting suspicious activity to Microsoft so we can investigate and take appropriate actions.”

Richard Hummel is threat intelligence lead at NETSCOUT. Hummel said it used to be that “noisy” and frequently disruptive malicious traffic — such as automated application layer attacks, and “brute force” efforts to crack passwords or find vulnerabilities in websites — came mostly from botnets, or large collections of hacked devices.

But he said the vast majority of the infrastructure used to funnel this type of traffic is now proxied through major cloud providers, which can make it difficult for organizations to block at the network level.

“From a defenders point of view, you can’t wholesale block cloud providers, because a single IP can host thousands or tens of thousands of domains,” Hummel said.

In May 2024, KrebsOnSecurity published a deep dive on Stark Industries Solutions, an ISP that materialized at the start of Russia’s invasion of Ukraine and has been used as a global proxy network that conceals the true source of cyberattacks and disinformation campaigns against enemies of Russia. Experts said much of the malicious traffic  traversing Stark’s network (e.g. vulnerability scanning and password brute force attacks) was being bounced through U.S.-based cloud providers.

Stark’s network has been a favorite of the Russian hacktivist group called NoName057(16), which frequently launches huge distributed denial-of-service (DDoS) attacks against a variety of targets seen as opposed to Moscow. Hummel said NoName’s history suggests they are adept at cycling through new cloud provider accounts, making anti-abuse efforts into a game of whac-a-mole.

“It almost doesn’t matter if the cloud provider is on point and takes it down because the bad guys will just spin up a new one,” he said. “Even if they’re only able to use it for an hour, they’ve already done their damage. It’s a really difficult problem.”

Edwards said Amazon declined to specify whether the banned Funnull users were operating using compromised accounts or stolen payment card data, or something else.

“I’m surprised they wanted to lean into ‘We’ve caught this 1,200+ times and have taken these down!’ and yet didn’t connect that each of those IPs was mapped to [the same] Chinese CDN,” he said. “We’re just thankful Amazon confirmed that account mules are being used for this and it isn’t some front-door relationship. We haven’t heard the same thing from Microsoft but it’s very likely that the same thing is happening.”

Funnull wasn’t always a bulletproof hosting network for scam sites. Prior to 2022, the network was known as Anjie CDN, based in the Philippines. One of Anjie’s properties was a website called funnull[.]app. Loading that domain reveals a pop-up message by the original Anjie CDN owner, who said their operations had been seized by an entity known as Fangneng CDN and ACB Group, the parent company of Funnull.

“After I got into trouble, the company was managed by my family,” the message explains. “Because my family was isolated and helpless, they were persuaded by villains to sell the company. Recently, many companies have contacted my family and threatened them, believing that Fangneng CDN used penetration and mirroring technology through customer domain names to steal member information and financial transactions, and stole customer programs by renting and selling servers. This matter has nothing to do with me and my family. Please contact Fangneng CDN to resolve it.”

In January 2024, the U.S. Department of Commerce issued a proposed rule that would require cloud providers to create a “Customer Identification Program” that includes procedures to collect data sufficient to determine whether each potential customer is a foreign or U.S. person.

According to the law firm Crowell & Moring LLP, the Commerce rule also would require “infrastructure as a service” (IaaS) providers to report knowledge of any transactions with foreign persons that might allow the foreign entity to train a large AI model with potential capabilities that could be used in malicious cyber-enabled activity.

“The proposed rulemaking has garnered global attention, as its cross-border data collection requirements are unprecedented in the cloud computing space,” Crowell wrote. “To the extent the U.S. alone imposes these requirements, there is concern that U.S. IaaS providers could face a competitive disadvantage, as U.S. allies have not yet announced similar foreign customer identification requirements.”

It remains unclear if the new White House administration will push forward with the requirements. The Commerce action was mandated as part of an executive order President Trump issued a day before leaving office in January 2021.

Residents across the United States are being inundated with text messages purporting to come from toll road operators like E-ZPass, warning that recipients face fines if a delinquent toll fee remains unpaid. Researchers say the surge in SMS spam coincides with new features added to a popular commercial phishing kit sold in China that makes it simple to set up convincing lures spoofing toll road operators in multiple U.S. states.

Last week, the Massachusetts Department of Transportation (MassDOT) warned residents to be on the lookout for a new SMS phishing or “smishing” scam targeting users of EZDriveMA, MassDOT’s all electronic tolling program. Those who fall for the scam are asked to provide payment card data, and eventually will be asked to supply a one-time password sent via SMS or a mobile authentication app.

Reports of similar SMS phishing attacks against customers of other U.S. state-run toll facilities surfaced around the same time as the MassDOT alert. People in Florida reported receiving SMS phishing that spoofed Sunpass, Florida’s prepaid toll program.

In Texas, residents said they received text messages about unpaid tolls with the North Texas Toll Authority. Similar reports came from readers in California, Colorado, Connecticut, Minnesota, and Washington. This is by no means a comprehensive list.

In each case, the emergence of these SMS phishing attacks coincided with the release of new phishing kit capabilities that closely mimic these toll operator websites as they appear on mobile devices. Notably, none of the phishing pages will even load unless the website detects that the visitor is coming from a mobile device.

Ford Merrill works in security research at SecAlliance, a CSIS Security Group company. Merrill said the volume of SMS phishing attacks spoofing toll road operators skyrocketed after the New Year, when at least one Chinese cybercriminal group known for selling sophisticated SMS phishing kits began offering new phishing pages designed to spoof toll operators in various U.S. states.

According to Merrill, multiple China-based cybercriminals are selling distinct SMS-based phishing kits that each have hundreds or thousands of customers. The ultimate goal of these kits, he said, is to phish enough information from victims that their payment cards can be added to mobile wallets and used to buy goods at physical stores, online, or to launder money through shell companies.

Merrill said the different purveyors of these SMS phishing tools traditionally have impersonated shipping companies, customs authorities, and even governments with tax refund lures and visa or immigration renewal scams targeting people who may be living abroad or new to a country.

“What we’re seeing with these tolls scams is just a continuation of the Chinese smishing groups rotating from package redelivery schemes to toll road scams,” Merrill said. “Every one of us by now is sick and tired of receiving these package smishing attacks, so now it’s a new twist on an existing scam.”

In October 2023, KrebsOnSecurity wrote about a massive uptick in SMS phishing scams targeting U.S. Postal Service customers. That story revealed the surge was tied to innovations introduced by “Chenlun,” a mainland China-based proprietor of a popular phishing kit and service. At the time, Chenlun had just introduced new phishing pages made to impersonate postal services in the United States and at least a dozen other countries.

SMS phishing kits are hardly new, but Merrill said Chinese smishing groups recently have introduced innovations in deliverability, by more seamlessly integrating their spam messages with Apple’s iMessage technology, and with RCS, the equivalent “rich text” messaging capability built into Android devices.

“While traditional smishing kits relied heavily on SMS for delivery, nowadays the actors make heavy use of iMessage and RCS because telecom operators can’t filter them and they likely have a higher success rate with these delivery channels,” he said.

It remains unclear how the phishers have selected their targets, or from where their data may be sourced. A notice from MassDOT cautions that “the targeted phone numbers seem to be chosen at random and are not uniquely associated with an account or usage of toll roads.”

Indeed, one reader shared on Mastodon yesterday that they’d received one of these SMS phishing attacks spoofing a local toll operator, when they didn’t even own a vehicle.

Targeted or not, these phishing websites are dangerous because they are operated dynamically in real-time by criminals. If you receive one of these messages, just ignore it or delete it, but please do not visit the phishing site. The FBI asks that before you bin the missives, consider filing a complaint with the agency’s Internet Crime Complaint Center (IC3), including the phone number where the text originated, and the website listed within the text.

Besieged by scammers seeking to phish user accounts over the telephone, Apple and Google frequently caution that they will never reach out unbidden to users this way. However, new details about the internal operations of a prolific voice phishing gang show the group routinely abuses legitimate services at Apple and Google to force a variety of outbound communications to their users, including emails, automated phone calls and system-level messages sent to all signed-in devices.

KrebsOnSecurity recently told the saga of a cryptocurrency investor named Tony who was robbed of more than $4.7 million in an elaborate voice phishing attack. In Tony’s ordeal, the crooks appear to have initially contacted him via Google Assistant, an AI-based service that can engage in two-way conversations. The phishers also abused legitimate Google services to send Tony an email from google.com, and to send a Google account recovery prompt to all of his signed-in devices.

Today’s story pivots off of Tony’s heist and new details shared by a scammer to explain how these voice phishing groups are abusing a legitimate Apple telephone support line to generate “account confirmation” message prompts from Apple to their customers.

Before we get to the Apple scam in detail, we need to revisit Tony’s case. The phishing domain used to steal roughly $4.7 million in cryptocurrencies from Tony was verify-trezor[.]io. This domain was featured in a writeup from February 2024 by the security firm Lookout, which found it was one of dozens being used by a prolific and audacious voice phishing group it dubbed “Crypto Chameleon.”

Crypto Chameleon was brazenly trying to voice phish employees at the U.S. Federal Communications Commission (FCC), as well as those working at the cryptocurrency exchanges Coinbase and Binance. Lookout researchers discovered multiple voice phishing groups were using a new phishing kit that closely mimicked the single sign-on pages for Okta and other authentication providers.

As we’ll see in a moment, that phishing kit is operated and rented out by a cybercriminal known as “Perm” a.k.a. “Annie.” Perm is the current administrator of Star Fraud, one of the more consequential cybercrime communities on Telegram and one that has emerged as a foundry of innovation in voice phishing attacks.

A review of the many messages that Perm posted to Star Fraud and other Telegram channels showed they worked closely with another cybercriminal who went by the handles “Aristotle” and just “Stotle.”

It is not clear what caused the rift, but at some point last year Stotle decided to turn on his erstwhile business partner Perm, sharing extremely detailed videos, tutorials and secrets that shed new light on how these phishing panels operate.

Stotle explained that the division of spoils from each robbery is decided in advance by all participants. Some co-conspirators will be paid a set fee for each call, while others are promised a percentage of any overall amount stolen. The person in charge of managing or renting out the phishing panel to others will generally take a percentage of each theft, which in Perm’s case is 10 percent.

When the phishing group settles on a target of interest, the scammers will create and join a new Discord channel. This allows each logged on member to share what is currently on their screen, and these screens are tiled in a series of boxes so that everyone can see all other call participant screens at once.

Each participant in the call has a specific role, including:

-The Caller: The person speaking and trying to social engineer the target.
-The Operator: The individual managing the phishing panel, silently moving the victim from page to page.
-The Drainer: The person who logs into compromised accounts to drain the victim’s funds.
-The Owner: The phishing panel owner, who will frequently listen in on and participate in scam calls.

‘OKAY, SO THIS REALLY IS APPLE’

In one video of a live voice phishing attack shared by Stotle, scammers using Perm’s panel targeted a musician in California. Throughout the video, we can see Perm monitoring the conversation and operating the phishing panel in the upper right corner of the screen.

In the first step of the attack, they peppered the target’s Apple device with notifications from Apple by attempting to reset his password. Then a “Michael Keen” called him, spoofing Apple’s phone number and saying they were with Apple’s account recovery team.

The target told Michael that someone was trying to change his password, which Michael calmly explained they would investigate. Michael said he was going to send a prompt to the man’s device, and proceeded to place a call to an automated line that answered as Apple support saying, “I’d like to send a consent notification to your Apple devices. Do I have permission to do that?”

In this segment of the video, we can see the operator of the panel is calling the real Apple customer support phone number 800-275-2273, but they are doing so by spoofing the target’s phone number (the victim’s number is redacted in the video above). That’s because calling this support number from a phone number tied to an Apple account and selecting “1” for “yes” will then send an alert from Apple that displays the following message on all associated devices:

KrebsOnSecurity asked two different security firms to test this using the caller ID spoofing service shown in Perm’s video, and sure enough calling that 800 number for Apple by spoofing my phone number as the source caused the Apple Account Confirmation to pop up on all of my signed-in Apple devices.

In essence, the voice phishers are using an automated Apple phone support line to send notifications from Apple and to trick people into thinking they’re really talking with Apple. The phishing panel video leaked by Stotle shows this technique fooled the target, who felt completely at ease that he was talking to Apple after receiving the support prompt on his iPhone.

“Okay, so this really is Apple,” the man said after receiving the alert from Apple. “Yeah, that’s definitely not me trying to reset my password.”

“Not a problem, we can go ahead and take care of this today,” Michael replied. “I’ll go ahead and prompt your device with the steps to close out this ticket. Before I do that, I do highly suggest that you change your password in the settings app of your device.”

The target said they weren’t sure exactly how to do that. Michael replied “no problem,” and then described how to change the account password, which the man said he did on his own device. At this point, the musician was still in control of his iCloud account.

“Password is changed,” the man said. “I don’t know what that was, but I appreciate the call.”

“Yup,” Michael replied, setting up the killer blow. “I’ll go ahead and prompt you with the next step to close out this ticket. Please give me one moment.”

The target then received a text message that referenced information about his account, stating that he was in a support call with Michael. Included in the message was a link to a website that mimicked Apple’s iCloud login page — 17505-apple[.]com. Once the target navigated to the phishing page, the video showed Perm’s screen in the upper right corner opening the phishing page from their end.

“Oh okay, now I log in with my Apple ID?,” the man asked.

“Yup, then just follow the steps it requires, and if you need any help, just let me know,” Michael replied.

As the victim typed in their Apple password and one-time passcode at the fake Apple site, Perm’s screen could be seen in the background logging into the victim’s iCloud account.

It’s unclear whether the phishers were able to steal any cryptocurrency from the victim in this case, who did not respond to requests for comment. However, shortly after this video was recorded, someone leaked several music recordings stolen from the victim’s iCloud account.

At the conclusion of the call, Michael offered to configure the victim’s Apple profile so that any further changes to the account would need to happen in person at a physical Apple store. This appears to be one of several scripted ploys used by these voice phishers to gain and maintain the target’s confidence.

A tutorial shared by Stotle titled “Social Engineering Script” includes a number of tips for scam callers that can help establish trust or a rapport with their prey. When the callers are impersonating Coinbase employees, for example, they will offer to sign the user up for the company’s free security email newsletter.

“Also, for your security, we are able to subscribe you to Coinbase Bytes, which will basically give you updates to your email about data breaches and updates to your Coinbase account,” the script reads. “So we should have gone ahead and successfully subscribed you, and you should have gotten an email confirmation. Please let me know if that is the case. Alright, perfect.”

In reality, all they are doing is entering the target’s email address into Coinbase’s public email newsletter signup page, but it’s a remarkably effective technique because it demonstrates to the would-be victim that the caller has the ability to send emails from Coinbase.com.

Asked to comment for this story, Apple said there has been no breach, hack, or technical exploit of iCloud or Apple services, and that the company is continuously adding new protections to address new and emerging threats. For example, it said it has implemented rate limiting for multi-factor authentication requests, which have been abused by voice phishing groups to impersonate Apple.

Apple said its representatives will never ask users to provide their password, device passcode, or two-factor authentication code or to enter it into a web page, even if it looks like an official Apple website. If a user receives a message or call that claims to be from Apple, here is what the user should expect.

AUTODOXERS

According to Stotle, the target lists used by their phishing callers originate mostly from a few crypto-related data breaches, including the 2022 and 2024 breaches involving user account data stolen from cryptocurrency hardware wallet vendor Trezor.

Perm’s group and other crypto phishing gangs rely on a mix of homemade code and third-party data broker services to refine their target lists. Known as “autodoxers,” these tools help phishing gangs quickly automate the acquisition and/or verification of personal data on a target prior to each call attempt.

Stotle said their autodoxer used a Telegram bot that leverages hacked accounts at consumer data brokers to gather a wealth of information about their targets, including their full Social Security number, date of birth, current and previous addresses, employer, and the names of family members.

The autodoxers are used to verify that each email address on a target list has an active account at Coinbase or another cryptocurrency exchange, ensuring that the attackers don’t waste time calling people who have no cryptocurrency to steal.

Some of these autodoxer tools also will check the value of the target’s home address at property search services online, and then sort the target lists so that the wealthiest are at the top.

CRYPTO THIEVES IN THE SHARK TANK

Stotle’s messages on Discord and Telegram show that a phishing group renting Perm’s panel voice-phished tens of thousands of dollars worth of cryptocurrency from the billionaire Mark Cuban.

“I was an idiot,” Cuban told KrebsOnsecurity when asked about the June 2024 attack, which he first disclosed in a short-lived post on Twitter/X. “We were shooting Shark Tank and I was rushing between pitches.”

Cuban said he first received a notice from Google that someone had tried to log in to his account. Then he got a call from what appeared to be a Google phone number. Cuban said he ignored several of these emails and calls until he decided they probably wouldn’t stop unless he answered.

“So I answered, and wasn’t paying enough attention,” he said. “They asked for the circled number that comes up on the screen. Like a moron, I gave it to them, and they were in.”

Unfortunately for Cuban, somewhere in his inbox were the secret “seed phrases” protecting two of his cryptocurrency accounts, and armed with those credentials the crooks were able to drain his funds. All told, the thieves managed to steal roughly $43,000 worth of cryptocurrencies from Cuban’s wallets — a relatively small heist for this crew.

“They must have done some keyword searches,” once inside his Gmail account, Cuban said. “I had sent myself an email I had forgotten about that had my seed words for 2 accounts that weren’t very active any longer. I had moved almost everything but some smaller balances to Coinbase.”

LIFE IS A GAME: MONEY IS HOW WE KEEP SCORE

Cybercriminals involved in voice phishing communities on Telegram are universally obsessed with their crypto holdings, mainly because in this community one’s demonstrable wealth is primarily what confers social status. It is not uncommon to see members sizing one another up using a verbal shorthand of “figs,” as in figures of crypto wealth.

For example, a low-level caller with no experience will sometimes be mockingly referred to as a 3fig or 3f, as in a person with less than $1,000 to their name. Salaries for callers are often also referenced this way, e.g. “Weekly salary: 5f.”

Voice phishing groups frequently require new members to provide “proof of funds” — screenshots of their crypto holdings, ostensibly to demonstrate they are not penniless — before they’re allowed to join.

This proof of funds (POF) demand is typical among thieves selling high-dollar items, because it tends to cut down on the time-wasting inquiries from criminals who can’t afford what’s for sale anyway. But it has become so common in cybercrime communities that there are now several services designed to create fake POF images and videos, allowing customers to brag about large crypto holdings without actually possessing said wealth.

Several of the phishing panel videos shared by Stotle feature audio that suggests co-conspirators were practicing responses to certain call scenarios, while other members of the phishing group critiqued them or tried disrupt their social engineering by being verbally abusive.

These groups will organize and operate for a few weeks, but tend to disintegrate when one member of the conspiracy decides to steal some or all of the loot, referred to in these communities as “snaking” others out of their agreed-upon sums. Almost invariably, the phishing groups will splinter apart over the drama caused by one of these snaking events, and individual members eventually will then re-form a new phishing group.

Allison Nixon is the chief research officer for Unit 221B, a cybersecurity firm in New York that has worked on a number of investigations involving these voice phishing groups. Nixon said the constant snaking within the voice phishing circles points to a psychological self-selection phenomenon that is in desperate need of academic study.

“In short, a person whose moral compass lets them rob old people will also be a bad business partner,” Nixon said. “This is another fundamental flaw in this ecosystem and why most groups end in betrayal. This structural problem is great for journalists and the police too. Lots of snitching.”

POINTS FOR BRAZENNESS

Asked about the size of Perm’s phishing enterprise, Stotle said there were dozens of distinct phishing groups paying to use Perm’s panel. He said each group was assigned their own subdomain on Perm’s main “command and control server,” which naturally uses the domain name commandandcontrolserver[.]com.

A review of that domain’s history via DomainTools.com shows there are at least 57 separate subdomains scattered across commandandcontrolserver[.]com and two other related control domains — thebackendserver[.]com and lookoutsucks[.]com. That latter domain was created and deployed shortly after Lookout published its blog post on Crypto Chameleon.

The dozens of phishing domains that phone home to these control servers are all kept offline when they are not actively being used in phishing attacks. A social engineering training guide shared by Stotle explains this practice minimizes the chances that a phishing domain will get “redpaged,” a reference to the default red warning pages served by Google Chrome or Firefox whenever someone tries to visit a site that’s been flagged for phishing or distributing malware.

What’s more, while the phishing sites are live their operators typically place a CAPTCHA challenge in front of the main page to prevent security services from scanning and flagging the sites as malicious.

It may seem odd that so many cybercriminal groups operate so openly on instant collaboration networks like Telegram and Discord. After all, this blog is replete with stories about cybercriminals getting caught thanks to personal details they inadvertently leaked or disclosed themselves.

Nixon said the relative openness of these cybercrime communities makes them inherently risky, but it also allows for the rapid formation and recruitment of new potential co-conspirators. Moreover, today’s English-speaking cybercriminals tend to be more afraid of getting home invaded or mugged by fellow cyber thieves than they are of being arrested by authorities.

“The biggest structural threat to the online criminal ecosystem is not the police or researchers, it is fellow criminals,” Nixon said. “To protect them from themselves, every criminal forum and marketplace has a reputation system, even though they know it’s a major liability when the police come. That is why I am not worried as we see criminals migrate to various ‘encrypted’ platforms that promise to ignore the police. To protect themselves better against the law, they have to ditch their protections against fellow criminals and that’s not going to happen.”