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Reset what you see on social media

11 February 2025 at 13:55

You went down a rabbit hole and now gardening (or hot rod or political) posts are all you see online. Algorithms are smart, but they don’t know when you’re ready to get back to your regularly scheduled programming. 

It’s time to reset your feed and take control of what you see.

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5-MINUTE CLEANUP FOR YOUR PHONE AND COMPUTER

Start with Facebook

Goodbye, annoying ads. It only takes a minute to kick out the things you no longer want to see.

The fix: Filter your advertising topics by going to Settings & Privacy > Settings > Account Center > Ad Preferences > Customize ads.

Random Facebook requests can end badly. This one lost a widow $40K.

Now, on to YouTube

Say your family is staying with you for the holidays and your niece is watching cartoons on your YouTube account all day long. Now that’s all YouTube recommends. Delete your search history to get things back to normal. 

The fix: On the YouTube app, tap You to bring up your History. Tap the cog icon > Settings > Manage All History. At the bottom, you’ll see DELETE with a blue down arrow. Tap from the dropdown menu to delete videos from today, a custom range or all time. Click X to remove items individually, if you prefer.

10 TECH UPGRADES TO SAVE YOUR TIME, PRIVACY AND MONEY THIS YEAR

Going forward, turn off your viewing history any time you don’t want those vids in your algorithm. You can set your video and search histories to autodelete, too. Now your YouTube is back to how you like it, with my video podcast at the very top. You’ll love it!

TikTok tracks your habits 

TikTok’s algorithm is built to keep you on the app. Every time you like, follow or comment on something, it tells the algorithm you’re interested in a video, and more videos like it will pop up on your For You page. Disliking a video or writing a nasty comment doesn’t matter, by the way; you still kept watching.

The fix: Reset your feed. Open your Profile in the bottom right corner then press the three lines at the top right > Settings and Privacy > Content Preferences > Refresh Your For You Feed > Continue. 

Fine-tune Instagram 

Watch Instagram Reels instead? There’s no way to reset them, but you can nudge the algorithm in the right direction.

The fix: Tap the three dots in the upper right corner. From here, you can adjust:

I’M A TECH EXPERT: 10 AI PROMPTS YOU’LL USE ALL THE TIME

Here’s the giveaway that an email from Instagram about your security is fake.

Most apps have this option

On just about every social platform, you can hide or see less of certain things. The more you take this action, the more you steer the algorithm.

The fix: Next to a post, video or anything else, look for the three-dot or three-line menu that opens more options. On YouTube, for example, tap the three dots next to a video and choose Don’t recommend channel or Not interested.

Feeling inspired to clean more of your digital traces? Wipe your browser history while you’re at it. Here’s how.

Final piece of advice

Your social media feed is carefully curated based on who you follow, who follows you and, most importantly, what you do online. Sure, you can reset your algorithm, but don’t be fooled. Every post you linger on, like, comment on or share gets tracked and used to shape what you see next. Even just scrolling tells the platform what grabs your attention. 

Before your next deep dive, remember: Big Tech is always watching, and your every move fine-tunes what pops up next.

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Award-winning host Kim Komando is your secret weapon for navigating tech.

Copyright 2025, WestStar Multimedia Entertainment. All rights reserved. 

The NSA says do these 5 things with your phone right now

24 January 2025 at 14:31

Can’t remember the last time you turned your phone off? Is Bluetooth always on? Do you plug into any charger you can find?

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If you answered yes to any of these questions, the NSA says you’re playing a crapshoot with your privacy. The National Security Agency’s purpose is to listen and collect communications from satellites, cellphones and anywhere else, really. 

THESE MISTAKES COULD TANK YOUR CREDIT SCORE

Let’s take a deeper look at five smartphone rules they use that you can, too.

1. Restart your phone once a week

It’s dead simple and absolutely worth doing. Turn off your phone, wait 10 seconds, then turn it back on. This works to combat zero-click exploits where a hacker can get in simply by sending you the right code.

Heads up: A restart won’t work for other types of malware. If your phone becomes infected, you’ll need to do a full factory reset.

2. Disable Bluetooth when you don’t need it

Bluetooth works similarly to Wi-Fi and cellular networks but performs simpler tasks at shorter ranges. You don’t need a cellular signal or network connection to use Bluetooth, and it doesn’t use data. And like any other connection, it’s not 100% safe.

Hackers and scammers must be close to you to use Bluetooth to hijack your phone. But in just about any public space, you’re arm’s length from strangers.

The NSA’s advice: Turn off Bluetooth when you’re not using it. It’ll help battery life, too.

Airplane mode also disables Bluetooth and Wi-Fi, among other things, so it works in a pinch — but you won’t receive calls or texts.

THE STEP I TAKE TO CLEAR MY INBOX EVERY JANUARY

3. Skip public USB ports

In spaces like the airport or coffee shop, hackers can use them to install malware or steal your data. Now, actual cases of juice jacking are rare in the U.S. but it’s still a real threat. They happen through USB connections, so if a kiosk has actual power outlets to charge your phone using your own adapter, you’re good to go.

Stay away from USB ports of any size, especially when traveling overseas. USB standards are international, and foreign hackers can target USB ports in hotels or rentals to steal your data, even if you’re not using a kiosk.

More and more public kiosks have wireless charging pads instead of USBs. This method doesn’t exchange data directly with your phone, so it’s virus-free by default. 

If you’re desperate for juice, you can use a USB connection safely … with the right cable. Pack a charge-only cable for your trip. They’re cheap and compact, and they don’t allow for data transfers.

4. Don’t use public Wi-Fi

It's a playground for snoopers. Public Wi-Fi is open to everyone, and every device is susceptible, whether it’s your smartphone, laptop or tablet.

Just because a public Wi-Fi network pops up and asks if you want to join doesn’t mean it’s legitimate. If you’re at a coffee shop or hotel, ask an employee for the specific name of their Wi-Fi network. Scammers will sometimes create networks called "Coffee Shop" or "Hotel Guest" to make you believe you’re connecting to the real thing when, actually, you’re not.

Here’s a good rule of thumb: If it requires a username and password to log in, you should only access that site from your own private network. If you do need to access sensitive sites or info on a public network, don’t do it without a VPN enabled.

AI ISN’T GOING ANYWHERE: PROMPTS TO MAKE LIFE EASIER

5. Cover your mic and camera

The NSA says it’s best to use a protective case that drowns out your microphone and covers your camera when you’re not using it.

In "hot-miking" attacks, hackers activate your microphone without you knowing it so they can listen into your conversations. It happens when your device has been compromised in some way, usually through malware or an app that’s exploiting permissions you granted. Most folks aren’t targets for attacks like this, but I’d rather be safe than sorry.

Start with app permissions to check what access you’ve handed out:

It’s not just hackers to worry about. Most of what you type, say, search and buy is being tracked in one way or another.

The only unhackable layer of security is physically blocking the sound or camera feed. There are expensive cases out there that do the job, or you can buy a mic blocker for around $10. 

It slides into your headphone port to stop recording. You’ll need an adapter unless your phone still has an audio jack. For a cheaper DIY option, grab your oldest corded headphones, snip them off and plug that into an adapter.

Pro tip: When your phone’s microphone is on or was recently accessed, you’ll see a small orange dot at the top of the screen. You’ll see a green dot if your camera is in use or was recently recording. 

While this is on your mind, go a step further. Here’s a quick 5-minute phone cleanup I like to do a few times a year.

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Award-winning host Kim Komando is your secret weapon for navigating tech.

Copyright 2025, WestStar Multimedia Entertainment. All rights reserved. 

These mistakes could tank your credit score

17 January 2025 at 14:42

Do you know the difference between 550 and 780? Yes, they’re 230 digits apart, but they’re also examples of bad and good credit scores, respectively.

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If you don’t check yours regularly, now’s the time to start. Small mistakes are a lot more common than you think, and they can do some serious damage to your credit score. I’ll let you in on some of the most common credit report mistakes and what you can do to fix them.

5-MINUTE CLEANUP FOR YOUR PHONE AND COMPUTER

Step 1: Get your free credit report

The three credit reporting agencies (TransUnion, Experian and Equifax) are required by law to provide you with one free credit report a year. Sweet. There are a few ways you can request a copy from each agency.

Online is the fastest route. If you submit a request via phone or mail, expect to wait two weeks after the paperwork is received.

Pro tip: Grab your report from the fourth credit bureau, Innovis, too.

Step 2: Look for the most common mistakes

Typos or wrong info: Anything from your name spelled incorrectly to your address or your birthdate off by one number. Tiny mistakes can mix up your credit with someone else’s.

Accounts you don’t recognize: If you see something you don’t recognize, don’t ignore it! This includes credit cards you never applied for, loans in your name or purchases you didn’t make.

Duplicates: It’s not normal to see a debt twice on a credit report. This includes things like the same collection account, transferred debts showing as separate accounts or paid-off debts still sitting there.

Incorrect account info: Sometimes, payments can mistakenly show up as late, or closed accounts may still show as active. Other times, reports may show the wrong credit limit or mess up your payment history.

AI ISN’T GOING ANYWHERE: PROMPTS TO MAKE LIFE EASIER

Outdated info: Bankruptcies older than 10 years, late payments older than seven years and outdated collections accounts should not be showing on your credit report.

Make sure websites are following your rules: How to check permissions

Step 3: Report anything strange

Don’t panic! Write down and make copies of anything that looks off, then file a dispute with the credit reporting company by mail, phone or online.

If you’re filing online or by mail, explain in writing exactly what’s wrong and why, and include copies of documents with proof. Make sure to include your contact info, credit report confirmation numbers and a copy of your version of your credit report.

And always follow up! Bureaus are required to look into your disputes within 30 days. Track its progress until you have a resolution in writing. If your dispute is valid, the bureau has to fix it and tell the other bureaus as well.

A lot of these issues boil down to good old-fashioned human error. It happens, but don’t let that stop you from taking charge.

Related: How to run a 5-minute privacy check on your phone

While you’re at it, find your job number

Equifax also runs a database of 716 million income and employment records, including, potentially, yours. It’s called The Work Number, and employers use it to make sure you are who you say you are.

Your Employment Data Report (EDR) includes things like where you’ve worked, when you worked there and your exact past salary numbers.

TECH TIP: SAVE YOUR MEMORIES BEFORE IT’S TOO LATE

Trying to get a new job? An employer could use your EDR to find your past salary range and lowball you in negotiations. And, of course, Equifax will sell your EDR to anyone who’s buying, including debt collectors. 

Money smarts: It’s not just bogus calls and emails putting your bank info at risk

How to stop it

You can freeze your EDR just like a credit report. You can also see who’s tried to access it within the past two years. You’ll need to make an account with The Work Number to do it. 

Once you register, look over your report and make sure it’s accurate. Fill out this data dispute form if you find anything fishy.

Then, head back to the dashboard and click Freeze Your Data. Fill out the Data Freeze Placement Form and submit itThe Work Number will send you a freeze confirmation letter, along with a PIN. Save your PIN in your password manager. You’ll need it if you ever want to unfreeze your report.

You can always log into The Work Number or call them to unfreeze your report.

If you can’t find your employer: They may not be registered with The Work Number. Call the freeze helpline at 1-800-367-2884 to double-check.

Unless you’re actively applying for a loan or government benefits, or unless an employer actively requests your EDR, it’s a no-brainer to freeze it. And if a potential employer insists on checking your EDR to hire you, maybe it’s not the right fit after all.

Get tech-smarter on your schedule

Award-winning host Kim Komando is your secret weapon for navigating tech.

Copyright 2025, WestStar Multimedia Entertainment. All rights reserved.

AI isn’t going anywhere: Prompts to make life easier

10 January 2025 at 19:20

I was having dinner with my husband in Paris. We got the wine menu and all the names, of course, were in French. Barry wanted something equivalent to a Napa cabernet, so I took a picture of the menu and asked ChatGPT. In seconds, it recommended a wine. I double-checked with the waiter, and he gave it a thumbs-up.

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You might think AI is just for businesses, programmers, or the ultra tech-savvy, but it’s not. It’s for anyone willing to give it a try.

AI EXPERT: CHATGPT PROMPTS YOU’LL WISH YOU KNEW SOONER

Instead of ignoring this powerful tool, make this the year you embrace AI. It’s easier and more helpful than you think.

Let’s start with the basics

"So, uh, where do I find ChatGPT?" I get that in my email every day. Use it on the web or download it for iPhone or Android

The free tier works for most people. I pay $20 a month for ChatGPT Plus. It’s worth it to me for access to the better features and faster response times. Start with free. If you find yourself relying on your favorite AI tool regularly, consider upgrading. It is worth considering.

ChatGPT isn’t the only option, but it is my preference (at least for now) and the most popular. You can also try Google GeminiPerplexity and Claude.

With all these, the workflow is the same. Think of it like Google, but instead of punching in one search term and scrolling through results, you have a "conversation" with the bot to get exactly the output you want. 

Like any tool, you need to use AI wisely and triple-check its results. Trust me, you don’t want to end up like those lawyers who used AI to draft court documents, only to have the judge catch the glaring mistakes. 

BIOMETRIC DATA: IS IT SAFE TO HAND IT OVER TO ANY COMPANY THAT ASKS?

You’ve heard of prompts, right?

This is what we call the text, question or command you provide an AI system to guide its response or action. It’s your instruction on what you want, so the better your prompt, the more useful and accurate the response will be.

"Priming" is the insider term for telling a chatbot exactly what you want from it. With ChatGPT or any other, the more constraints you give, the better your answer. Examples: "Limit your response to 250 words," "Give me the list in bullet points," "Format the results as a table," "Use this data to create a bar chart."

Remember, AI can’t read your mind. It only knows what you tell it. Use "do" and "don’t" in your prompts to get the results you want. Say you’re cooking for friends, and some have allergies. Say, "Create a recipe for six people. Do include protein, fruits, vegetables and carbs. Don’t include dairy products, shellfish or nuts."

7 prompts to make life easier

Make your goals actionable: "I have a goal for 2025 to [fill in the blank]. Can you help me make it SMART?" (SMART is an acronym for Specific, Measurable, Assignable, Realistic and Time-related.) Maybe you’re not there yet. Try this: "I want to [fill in the blank], but it feels overwhelming, and I don’t know where to start. Can you help me by breaking it down into more manageable tasks?"

"Give me 10 more examples": That’s a prompt I use with ChatGPT all the time to make the chatbot a better brainstorming buddy. Some of its "ideas" are downright bad, but it might spark something creative in your brain, too.

"How can I make this better?" Add in anything you’ve written — a blog post, a travel plan, a resume or even a heartfelt email. This prompt works wonders for polishing your work and pointing out improvements, like a personal editor at your fingertips.

DO THIS WITH YOUR FAMILY VIDEOS BEFORE IT’S TOO LATE

Your very own free assistant: Say you have messy notes from a meeting. By hand, you’d spend 15 minutes turning those into an email fit for your boss or team. Instead, open a chatbot and say, "Turn these notes into a professional, friendly email to my team." Paste your notes at the end and voila. Pro tip: Ask your bot of choice, "Is there anything that needs more details?" to fill in any missing info.

Shortcut your inbox: When you get a really long email, open your AI chatbot of choice, and type in the prompt, "Summarize this email for me. Tell me what I need to do, then write a thoughtful reply. Here is the email." Paste in the email and let AI do its magic.

Wanna get in shape? Ask your AI to create a custom fitness plan. Try this: "Create a 30-day fitness plan for fat loss and muscle gain tailored to a [male/female] beginner at [your age]." Or get specific: "Create a four-week fitness plan to help me run a mile for the first time." Don’t sweat it.

Spouse forgot to load the dishes again? Instead of firing off a rage-filled text, let AI step in. Ask your fave chatbot to reframe your frustration into something a bit more … constructive. I like this prompt: "Make this message sound more friendly." 

Don’t forget about privacy

It's easy to think your bot is a trusted ally, especially when it’s pumping out helpful answers all day long. But it’s definitely not. It’s a data-collecting tool like any other.

Be smart about what you say. Never type in passwords, sensitive financial data, or confidential work or business information. My rule of thumb: Don’t tell a chatbot anything you wouldn’t want made public. 

With a free ChatGPT or Perplexity account, you can turn off memory features in the app settings that remember everything you type in. For Google Gemini, you need a paid account to do this. 

Get tech-smarter on your schedule

Award-winning host Kim Komando is your secret weapon for navigating tech.

Copyright 2025, WestStar Multimedia Entertainment. All rights reserved. 

Easy internet sleuth tricks you’ll wish you knew sooner

2 January 2025 at 15:04

The internet is a treasure chest of information … if you know where to look. Whether you’re trying to verify a website, learn more about your neighborhood or dig up what’s floating around online about you, a little tech know-how goes a long way.

Here are some simple, powerful tricks to level up your sleuthing skills.

THE BIGGEST WI-FI MISTAKE YOU DIDN’T KNOW YOU WERE MAKING

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See the details of any website

You’ve come across a website that offers an incredible promise of a free trip to Hawaii. Aloha! All the site needs is your personal info and a credit card. Before you take the plunge, make sure you’re not getting screwed over.

A WHOIS lookup search checks a database that contains information about domain names and their registrants — so you can find out who owns the website and see if they have a real business address and contact information. 

How do you get this done?

Next time you think a friend is getting scammed, pull out this awesome tech party trick. You could save them some cash and embarrassment!

RELATED: Your IP address: What it is and why you need to protect yours if you care about privacy

Run a free background check

SCAMMERS ARE TARGETING TEENS WITH THESE NASTY TRICKS

Your online business is everyone’s business, like it or not. How can you check what the internet’s got on you? Here’s a quick and easy way:

Find out who your neighbor is

Go introduce yourself. If that’s not possible, you can find out online in most cases through a county’s assessor site. These government-run sites use data from assessors to estimate the value of real property within a county, city, town or village.

Once you get there, you can see where your person of interest lives, get details on their home or any other properties they own, and much more. You can even view signed documents, like the deed to their home. Yes, really.

The easiest way to find your county assessor’s site is a quick Google search. Just type in the county you’re looking for, along with "assessor." You can also go to Publicrecords.netronline.com. This directory includes official state and county websites you can search for by ZIP code. 

Every county assessor’s site works a little differently, but here’s an overview of how to search on the Maricopa County site here in Arizona.

20 TECH TRICKS TO MAKE LIFE BETTER, SAFER OR EASIER

Click on the Go to Data Online button next to the County Assessor option, then search by name or address. Click the magnifying glass icon to search and you’ll see the address, owner, parcel number and other information. Then click on the parcel number and to get even more detailed information and access any related documents.

PRIVACY 101:How to get photos of your home off Zillow, Redfin and Realtor.com

A picture is worth a thousand words

Words and profiles are one thing, but what about pictures of you? All these sites are

worth checking to see what pops up.

RELATED: Think of Google Lens as the smarter version of Google Images.

Go down memory lane

Not all online sleuthing is of the sneaky variety. This one is fun to try with all the places you’ve lived or a home you’re considering buying.

Pop into old Street View photos on Google Maps. You’re able to see what a place looked like going back as long as Google has captured photos there. I’ve spotted pictures going back over a decade. Talk about a hit of virtual nostalgia.

Now, share this article and impress your friends with your tech savvy — or save them from falling for a scam. Either way, you’ll look like the smartest person in the room. 

Get tech-smarter on your schedule

Award-winning host Kim Komando is your secret weapon for navigating tech.

Copyright 2025, WestStar Multimedia Entertainment. All rights reserved. 

Scammers are targeting teens with these nasty tricks

27 December 2024 at 15:03

A 14-year-old committed suicide after following the advice of an AI chatbot. Another family is suing the same one — Character AI — after it told an autistic 14-year-old to kill his parents. It also exposed an 11-year-old to sexual content.

These stories are heavy reminders that young people are especially vulnerable on the internet, but AI isn’t the only thing targeting them.

HOW TO (KINDLY) ASK PEOPLE NOT TO POST YOUR KIDS' PHOTOS ON SOCIAL MEDIA

The fine folks at the FBI’s crime division say teens lost 2,500% more money to scams over a recent five-year stretch. Compare that to an 805% increase for seniors, which is still not great, but at least it’s not 2,500%.

So, why teens? Because thieves have more ways than ever to target them. Talk to anyone in your circle born between 1996 and 2010 about this. It’s a big deal.

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The most prevalent scams and tricks

Under the influence: Say a kiddo in your family idolizes an online influencer. That person is so easy to impersonate. All a fraudster has to do is set up a phony account that looks real, run a contest and trick "winners" into handing over their personal details (or more) to claim their (nonexistent) prizes. Done and done.

Pro tip: Stick to "official" influencer accounts with substantial follower counts. A smaller account is almost always a scammer, not some secret one. And never give financial info or money to someone via DM.

‘Hey there, handsome’: This is a classic for a reason. Scammers grab pictures of an attractive teen or 20-something and play digital Casanovas. All too soon, they profess their love — then comes the request for money, gifts or info.

Pro tip: Try a reverse image search to see if those pics pop up elsewhere online. If the person refuses to video call or meet you in person, it’s a bad sign.

RELATED: Deepfakes are so easy to make. Talk to your kids.

‘Send me a photo’: This is the dangerous intersection of smartphones, sexting and scammers. Someone shares sexy pictures and asks for some in return. As soon as the victim sends a pic or video, everything changes.

AI EXPERT: CHATGPT PROMPTS YOU’LL WISH YOU KNEW SOONER

The person on the other end is now blackmailing them. Pay up or they’ll share the content with everyone the victim knows. Think about how horrifying that would be at any age, but especially as a teenager. I spoke to a family that lost their son to suicide after this happened to him. Such a heartbreaking story, and they’re not alone; this is way too common.

Pro tip: Talk to your kids about sending pictures to others online. Urge them to never share anything explicit, even with someone they know in person and trust. It’s just not worth it.

‘You won!’ … Not": This one targets younger teens. A thief tricks them into revealing credit card details or downloading malware under the guise of rewards in their favorite game.

Pro tip: This one’s easy. Only ever buy apps or make in-app purchases through an official app store — no trades and nothing "private."

So, what can you do?

The internet is an incredible resource for learning, creativity and fun, but let’s not sugarcoat it: there are dangers out there. Scammers and predators have become experts at manipulation, and kids can easily fall victim. The most important thing you can do as a parent? Foster open, honest communication.

When my son was younger, I shared age-appropriate stories about what he might encounter online. We talked about the risks in a way he could understand. He knew that if anything or anyone made him feel uncomfortable, he should come to me immediately, no questions asked.

DO THIS WITH YOUR FAMILY VIDEOS BEFORE IT’S TOO LATE

That’s the foundation: trust. Kids need to know that they won’t get in trouble for being fooled. Today’s online predators are sneaky, and scammers know exactly how to win a child’s trust. If your child is targeted, it’s never their fault. 

Here’s my free tech safety contract you both can sign if you’re not sure where to start the conversation around tech limits.

Action plan for parents

Remember when you had a fake driver’s license or told a little white lie to get what you wanted? Kids have ways around parental controls and are smart enough to spin the birth year wheel when signing up to get around age restrictions. 

RELATED: Best apps and gadgets to monitor your kid (from preschool to teens)

Set clear ground rules for screen time and device use, and keep the conversation going as they grow. A few simple steps to take:

The best protection is being your child’s go-to resource for help and guidance. Let your kids know you’re there, ready to listen, no matter what. That’s the real safety net.

Get tech-smarter on your schedule

Award-winning host Kim Komando is your secret weapon for navigating tech.

Copyright 2025, WestStar Multimedia Entertainment. All rights reserved.

10 things you should never tell an AI chatbot

19 December 2024 at 18:21

This is a heartbreaking story out of Florida. Megan Garcia thought her 14-year-old son was spending all his time playing video games. She had no idea he was having abusive, in-depth and sexual conversations with a chatbot powered by the app Character AI.

Sewell Setzer III stopped sleeping and his grades tanked. He ultimately committed suicide. Just seconds before his death, Megan says in a lawsuit, the bot told him, "Please come home to me as soon as possible, my love." The boy asked, "What if I told you I could come home right now?" His Character AI bot answered, "Please do, my sweet king."

DON’T SCAM YOURSELF WITH THE TRICKS HACKERS DON’T WANT ME TO SHARE

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You have to be smart

AI bots are owned by tech companies known for exploiting our trusting human nature, and they’re designed using algorithms that drive their profits. There are no guardrails or laws governing what they can and cannot do with the information they gather.

When you’re using a chatbot, it’s going to know a lot about you when you fire up the app or site. From your IP address, it gathers information about where you live, plus it tracks things you’ve searched for online and accesses any other permissions you’ve granted when you signed the chatbot’s terms and conditions.

The best way to protect yourself is to be careful about what info you offer up.

Be careful: ChatGPT likes it when you get personal

THIS CRIME SHOT UP 400% — HOW TO PROTECT YOURSELF

10 things not to say to AI

Still relying on Google? Never search for these terms

Reclaim a (tiny) bit of privacy

Most chatbots require you to create an account. If you make one, don’t use login options like "Login with Google" or "Connect with Facebook." Use your email address instead to create a truly unique login.

TECH TIP: SAVE YOUR MEMORIES BEFORE IT’S TOO LATE

FYI, with a free ChatGPT or Perplexity account, you can turn off memory features in the app settings that remember everything you type in. For Google Gemini, you need a paid account to do this. 

Best AI tools for search, productivity, fun and work

No matter what, follow this rule

Don’t tell a chatbot anything you wouldn’t want made public. Trust me, I know it’s hard.

Even I find myself talking to ChatGPT like it’s a person. I say things like, "You can do better with that answer" or "Thanks for the help!" It’s easy to think your bot is a trusted ally, but it’s definitely not. It’s a data-collecting tool like any other.

Get tech-smarter on your schedule

Award-winning host Kim Komando is your secret weapon for navigating tech.

Copyright 2025, WestStar Multimedia Entertainment. All rights reserved.

Warning: This fake PayPal email scam is everywhere right now

13 December 2024 at 14:05

"Reminder: You've still got a money request!" That was the subject line of the messages flooding my husband Barry’s inbox for weeks. The first couple were concerning, then it was just downright annoying.

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He’s not the only one getting them; there’s a sneaky scam going around that looks totally legit — because it actually comes from PayPal.

Let’s take a closer look at how it works so you don’t fall for it.

DON’T SCAM YOURSELF WITH THE TRICKS HACKERS DON’T WANT ME TO SHARE

Here’s how it goes down

Lucky for us, scammers use the same tricks. This one is getting common enough, it’s easy to spot if you’re careful.

First, you receive an invoice via PayPal. It might say something like, "Payment due for a purchase" or tell you a payment was processed due to a technical error. 

It looks real because it was sent through PayPal's platform. They hope you’ll panic and act without thinking. PayPal is a trusted platform, so when you see their logo and familiar format, it’s easy to let your guard down.

Related: Don’t fall for it! Hackers are trying to get you to scam yourself

It’s a bogus invoice, of course

PayPal allows anyone with an account to send an invoice, which scammers exploit to make it seem legit.

In the invoice notice is a phone number you can call for support. It’s listed as PayPal’s number, but it’s someone ready to steal your money and info. All the scam emails I’ve reviewed had different numbers attached.

12 EASY, TECHY WAYS TO MAKE THE HOLIDAY SMOOTHER

Calling the fake support number is the worst thing you can do. The scammer might ask for your login details or payment card information to 'resolve the issue.' In some cases, they’ll install malware on your device, stealing passwords and financial details in the background."

Related:

How to spot and stop it

PayPal will never send invoices for random purchases you didn’t authorize. If something seems off, trust your instincts and double-check before taking action.

I looked this one up for you: PayPal’s real support number is 1-888-221-1161. They take calls from 6 a.m. to 6 p.m. PT every day.

THIS CRIME SHOT UP 400% — HOW TO PROTECT YOURSELF

When in doubt, your best bet is to contact customer service. They’re much more familiar with scam patterns then most regular folks since they see them day in and day out. Plus, they can look into your account to tell you what is a legitimate request and what’s not.

If you’re sure the invoice is fake, delete it. But first …

Report it to PayPal. Consider this your good deed of the day. Reporting scams doesn’t just help you — it helps everyone. When you flag fake invoices to PayPal, their team can track patterns, shut down scammers’ accounts and warn others about similar tactics.

Related: 3 immediate steps to take if you fell for a scam

Lock down your account for extra security

If you don’t have two-factor authentication set up, don’t wait. It only takes a minute. Now you’ll get a code when you log in. Annoying? A little. But it’s worth the extra step on any account tied to your finances.

Scams like this are sneaky, but they’re easy to spot if you know what to look for. Share this with your friends and family so they don’t fall for it.

Get tech-smarter on your schedule

Award-winning host Kim Komando is your secret weapon for navigating tech.

Copyright 2025, WestStar Multimedia Entertainment. All rights reserved.

12 easy, techy ways to make the holiday smoother

12 December 2024 at 15:53

Did you know if you turn an Amazon shipping bag inside out, there’s a strip you can pull to reseal it for returns? Good to know when a holiday gift arrives and it’s nothing like the picture online.

Enter to win a $500 Amazon gift card. No purchase required.

There are all kinds of little tips and tricks that can make the busiest time of year a little easier to manage. I’ve got your back.

DON’T SCAM YOURSELF WITH THE TRICKS HACKERS DON’T WANT ME TO SHARE

Shopping

Ho-ho-hope your packages arrive on time: Gmail’s package tracking now includes real-time updates. On your phone, tap Menu > Settings. Look for General settings (Android) or Data privacy (Apple) and toggle on Package tracking at the bottom.

Hide-and-seek: You’re shopping online for your kiddo or spouse and they walk in. Quick! Hide your open browser windows. On a PC: Windows key + M. (Use Windows key + Shift + to reopen.) On a Mac: Cmd + Option + + M. Phew, no spoilers.

Amazon’s secret 20% discount: Send your old tech to Amazon through its Trade-in Program and get a gift card for the value. They’ll take just about anything — it doesn’t even need to work. But if you trade in Amazon gear like a Kindle, eero or Fire TV Stick, you’ll get 20% off a new, qualifying device.

Drop the drop shippers: On Etsy, the whole purpose is to buy something handmade. If you’re not sure what you’re getting is legit, check if it’s genuine or mass-produced junk by doing a reverse image search. Click on the item’s image, then drag and drop it into Google Images. Major red flag: You see the exact same thing on other sites.

BIOMETRIC DATA: IS IT SAFE TO HAND IT OVER TO ANY COMPANY THAT ASKS?

At home

Focus! Blurry pics are a bummer. Sometimes your phone’s cam picks the wrong spot. For a quick reset, tap the area on your screen you want to be the clearest. Easy and effective. No ruined family photos this year.

Related: Trick to take the best family portrait without a photographer

I’m B-side myself: Make a playlist with your fam so you’re not bickering over the music on Christmas morning. For Spotify, open the app, then head to Your Library and select the playlist. Tap the three dots in the top right > Share to send it. In Apple Music, go to Library > Playlists > three dots (upper right) > Share Playlist. Jingle all the way!

Family visiting? Keep your steamy romance novels on lock by creating a passkey for your Kindle. Tap the three dots (upper right) and go to Settings > Device Options > Device Passcode. Your passcode can be up to 12 digits long. That’s hot!

Related: It’s smart to lock your computer down, too

On the road

Flying away? Uber’s got three new features to make your airport trips easier. The first, UberXXL, gets you a bigger car with extra trunk space for groups. The second, UberX Share, allows you to pay 25% by sharing a ride with someone heading your way. It’s available now at select airports. And finally, with Uber Reserve, you can have a car waiting for you when you land.

3 SECURITY AND DATA CHECKS YOU SHOULD DO ONCE A YEAR

Synced your phone to a rental car? Wipe your data so the next driver doesn't get your texts. On the car’s infotainment system, go to Settings and look for a factory reset option. Every car’s system is different, so check the manual or ask the rental company if you can’t find it.

Over the river and through the woods: See the best time to leave for Grandma’s house (or anywhere else) without arguing. In Apple Maps, press the Now button on the left to open a calendar. In Google Maps, tap the three dots at the top right. For both, select Leave/Depart at or Arrive by and hit Done.

Track your luggage with your airline’s app: Open the app’s Menu > Track my bags. The naming will vary depending on the airline. Enter your reservation or tag number, and you’ll get updates along its journey. 

Or use a tracker: For me, this is the most reliable option. Apple’s AirTags are ideal if you have an iPhone, Mac or iPad. The Tile 2-pack is Android compatible and has a tracker for your luggage and one to slide into your wallet.

Related: There’s one place during your travels an AirTag won’t work

Get tech-smarter on your schedule

Award-winning host Kim Komando is your secret weapon for navigating tech.

Copyright 2025, WestStar Multimedia Entertainment. All rights reserved. 

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